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We all know that problems can occur. The most important thing is the response and support you receive in that time of trouble.

With our very own experienced service team, we are usually able to offer a simple solution to what might seem a complex problem. Our team has many years of experience working on a number of different makes and models, including Olivetti, Koninca Minolta, Canon, Ricoh, Infotec, Toshiba, Samsung, OKI, Kyocera plus many more. Often the problem is one we will recognise and are able to fix easily. For issues which need an engineer to attend, we guarantee we can be with you within 4, 8 or 24 hours, depending on the level of your service contract.

FSG have always been able to build a service division recognised as efficient, knowledgable and cost effective. In addition, you will find the team friendly and helpful. We have a clear vision of becoming the recognised leader in customer support in the photocopier industry. We know what a pain it is when machines fail and we ensure this is kept to an absolute minimum. Unfortunately, technology can go wrong and it's only then do you really find out just how efficient and effective we really are.

For clients with multiple sites our service capabilities cover the whole of the UK so you can be rest assured you will have the same level of support throughout the country (excludes NI).

Toner and accessories are just at the click of a button or telephone call away and many customers also benefit from the additional security of on site parts and toner stock. We at FSG pride ourselves on our exceptional track record for photocopier service support.

Being an independent supplier and not a manufacturer means we are in pole position to offer you the best solution for your needs. We’re not restricted to certain makes and it is this flexibility which will only benefit you, the customer. In addition, we are also able to provide some outstanding benefits when it comes to service and support - because our customers come first

• Guaranteed response times of 4, 8 and 24 hours.
• We have a 92% first call fix rate.
• You will find our engineers are fully trained on all machinery and IT networking issues.
• Our replenishment programme means they carry a comprehensive car-stock of genuine parts.
• Preventative maintenance enables us to replace parts before they wear out.
• On delivery to your premises we set the machines up and provide full training to users.
• Alternatively, to speed up delivery time we can set the machines up off-site giving your office less down and distractions.
• Additional training or refresher courses can be arranged (please call for details).

Machine replacement policy

If you’re machine becomes a persistent problem we will replace the equipment with a brand new equivalent (subject to usage within manufactures usage guidelines).

Machines emailing meter readings

If you don’t have the resources for gathering meter readings or staff could spend their time more productively, a networked machine will send your meter readings through to our dedicated meter readings address.

Dial-up support for machines

For the quickest response time and diagnosis of a fault, we can dial into your machines IP address allowing us to find faults or set the system up as you require.

Your own on-site IT support will also have access to the machines dial up system allowing them to check print jobs, toner levels, machine set up or faults.

You will always speak to someone directly, never left wondering if the order was placed or lost in the system.